I hope you are sitting comfortably as I feel a rant approaching at about 100 miles an hour!!....deep breath...
The other day I went to Matalan to do a bit a shopping with kids in tow (first mistake). Anyhoo after waiting in the que for a hundred years...or 10 minutes the spotty student told me the til wouldn't scan so had to........ v e r y s l o w l y key in the very looooong bar code for each item. When finally done I shoved my card in the reader and entered my pin. To be told by same spotty student that the system had crashed and she would have to start again manually keying in each item even more s l o w l y.
...again I shoved in my card and was told again that the system had crashed (frig this is pissing me right off now I only wanna pay for my stuff before children in tow explode of boredom).
Spotty student went to retrieve the manager whom looked like a bull dog chewing a wasp I might add!!
Said bull dog repeated the whole process that spotty student had and with same result !!! (argh)
I suggest very calmly that they might run my stuff through a different til as this one was obviously faulty. Bull dog resented my idea but finally gave. As bull dog was sending me to the next til I asked for proof that my 4 attempts at putting my card in the machine hadn't been charged. Said bull dog barked at me that the system had crashed it had not taken my payment.(ok very scary lady). After finally paying for my goods I started to walk away from the til but had this nagging feeling that I should not trust bull dog with my money and should get proof I hadn't pain numerous times.
I went to customer services and waited again..... nice lady listened to my story of spotty student and bull dog and called to the office for Mr greasy to assist. Mr Greasy was actually very helpful although Greasy and odd. He ran a check on the computer and told me I had actually paid a few times for my goods.
No friggin way can you imagine that if i had trusted bull dog I would have shelled out far too much cash!!!
Mr Greasy gave me a refund. (few) however when I asked him for an apology and pointed out how bull dog had spoken to me and also that if I hadn't of pushed this i would of been out of pocket. He seemed baffled that I should have a problem with them as he was giving me my over payments back!!
Bloody check. and this whole process took in excess of 30 mins while my kids drove me batty wanting to go.
Well I took Mr Greasy's name and Bull dogs and sped home in a proper strop!!...straight to my pc to email a big shouty complaint to Matalan!!.....
and guess what??? ......
Avery nice lady phoned me from Matalan appalled at my story and so extremely apologetic for my treatment!! told me my complaint is being investigated and both Mr Greasy and Bull dog will be dealt with very seriously and by way of an apology they will send me some vouchers!!! eerrmm well we shall see how really very sorry they are by the value of my voucher !! watch this space!!
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